Help

Track your order

Enter the order number from your confirmation email. Signed-in shoppers can also follow everything under My orders.

Order lookup

Demo — try , , .

Already signed in?

Track from My orders

Live status, items and returns in one place — no order number needed.

Go to My orders

Shipping times

Free express over $75 lands in 1–3 working days. Full rates on the shipping page.

Shipping & delivery →

Common questions

It’s in your confirmation email subject and body (MTF-YYYY-####), and on every order card under My orders when you’re signed in.

Carriers can take 24 hours to scan after we hand off. If there’s no movement for 5 working days on express (or 8 on standard), contact us with your order number.

Only before the order ships. Email support with the order number and new address. Once it’s with the carrier, redirect through them.

Check with neighbours and any safe-place notes. If it’s still missing after 24 hours, contact us — we’ll open a carrier claim and arrange a replacement or refund.